TERMS & CONDITIONS
Terms & Conditions
Welcome to FUZI DREAM MARKETING
SDN BHD online store. Terms and conditions stated below applies to all visitors
and users of www.fuzidream.com. You are bound by these terms and conditions as
long as you're on www.fuzidream.com.
General
The content of terms and
conditions may be change, move or delete at any time. Please note that www.fuzidream.com
have the rights to change the contents of the terms and conditions without any
notice. Any violation of rules and regulations of these terms and conditions, www.fuzidream.com
will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all
materials, including images, illustrations, designs, icons, photographs, video
clips, and written and other materials that appear as part of this Site, in
other words “Contents of the Site” are copyrights, trademarks, trade dress
and/or other intellectual properties owned, controlled or licensed by FUZI
DREAM MARKETING SDN BHD.
Comments and Feedbacks
All comments and feedbacks to FUZI
DREAM MARKETING SDN BHD will be remain sales@fuzidream.com. User shall agree
that there will be no comment(s) submitted to the www.fuzidream.com will
violate any rights of any third party, including copyrights, trademarks,
privacy of other personal or proprietary right(s). Furthermore, the user shall
agree there will not be content of unlawful, abusive, or obscene material(s)
submitted to the site. User will be the only one responsible for any comment's
content made.
Product Information
We cannot guarantee all actual
products will be exactly the same shown on the monitor as that is depending on
the user monitor.
Newsletter
User shall agree that www.fuzidream.com
may send newsletter regarding the latest news/products/promotions etc through
email to the user.
Indemnification
The user shall agree to defend,
indemnify and hold www.fuzidream.com harmless from and against any and all
claims, damages, costs and expenses, including attorneys' fees, arising from or
related to your use of the Site.
Link to other sites
Any access link to third party
sites is at your own www.fuzidream.com will not be related or involve to any
such website if the user's content/product(s) got damaged or loss have any
connection with third party site.
Inaccuracy Information
From time to time, there may be
information on www.fuzidream.com that contains typographical error,
inaccuracies, omissions, that may relate to product description, pricing,
availability and article contents. We reserve the rights to correct any errors,
inaccuracies, change or edit information without prior notice to the customers.
If you are not satisfy with your purchased product(s), please return it back to
us with the invoice.
Termination
This agreement is effective
unless and until either by the customer or www.fuzidream.com. Customer may
terminate this agreement at any time. However, www.fuzidream.com may also
terminate the agreement with the customer without any prior notice and will be
denying the access of the customer who is unable to comply the terms and
conditions above.
Payments
All Goods
purchased are subject to a one-time payment. Payment can be made through
various payment methods we have available, such as Visa, MasterCard or online
payment methods. Payments cards (credit cards or debit cards) are subject to
validation checks and authorization by Your card issuer. If we do not receive
the required authorization, we will not be liable for any delay or nondelivery
of Your Order.
PRIVACY POLICY
Your Privacy
We respect the privacy of your
personal information, and we strive to maintain the confidentiality of your
personal information given by you. The objective of collecting your personal
data is to deliver products and services, future marketing purposes and to
improve our services to you. Only our authorized employees have access to your
personal information. We will not disclose information about our customers to
third parties except where it is part of providing a service to you - e.g.
arranging for a product to be sent to you, carrying out credit and other
security checks and for the purposes of customer research and profiling or
where we have your express permission to do so. We may also be required to
disclose such information to regulators, lawyers, auditors, other companies in
the same group, third party service providers and appointed marketing agency.
Your Consent
We will not sell your name,
address, e-mail address, credit card information or personal information to any
third party (excluding partners from whom you may have linked to our site)
without your permission.
Communication & Marketing
If you have made a purchase from
our store, we may occasionally update you on our latest products, news and
special offers via e-mail, post & telephone. You will also be given the
opportunity to receive such communications from us and selected third parties
when you become a member of FUZI DREAM MARKETING SDN BHD.
All FUZI DREAM MARKETING SDN BHD
members have the option to opt-out of receiving marketing communications from
us and/or selected third parties. If you do not wish to continue to receive
marketing from us and/or selected third parties, you should opt-out by visiting
'Your Details' in 'Your Account' on the FUZI DREAM MARKETING SDN BHD website.
You can access 'Your Account' once you register and login. Or click on the
'unsubscribe' link in any email communications which might we send you.
What are Cookies?
A cookie is a small information
file that is sent to your computer and is stored on your hard drive. If you
have registered with us then your computer will store an identifying cookie
which will save you time each time you re-visit FUZI DREAM MARKETING SDN BHD,
by remembering your email address for you. You can change the settings on your
browser to prevent cookies being stored on your computer without your explicit
consent.
Site Statistics
We may disclose aggregate,
anonymised statistics about the number of visitors to this Website or number of
purchases made as required by our investors. We use an independent measurement
and research company to gather data regarding the visitors to this Website on
our behalf using cookies and code which is embedded in the site. Both the
cookies and the embedded code provide statistical information about visits to
pages on the site, the duration of individual page view, paths taken by
visitors through the site, data on visitors' screen settings and other general
information. FUZI DREAM MARKETING SDN BHD uses and stores this type of
information, as with that obtained from other cookies used on the site, to help
it improve the services to its users. Further information regarding the way in
which this information is obtained and used can be obtained by contacting us.
Disclosures of your
information
We may disclose your personal
information to any of our group of companies. We may also disclose your
personal information to third parties:
1. In the event that FUZI DREAM
MARKETING SDN BHD sells or buys any business or assets.
2. If FUZI DREAM MARKETING SDN
BHD or substantially all its assets are acquired by a third party, in which
case personal data which we hold about our customers may be one of the
transferred assets; or
3. If we are under a duty to
disclose or share your personal data in order to comply with any legal
obligation, or in order to enforce or apply our terms of; or to protect the
rights, property, or safety of FVSB, our customers, or others. This includes exchanging
information with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
Third Party Sites
Our site may contain links to and from the
websites of our partner networks, advertisers and other third parties. If you
follow a link to any of these websites, please note that they have their own
privacy policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any personal data
to these websites.
Checking Your Details
If you wish to verify the
details, you have submitted to FUZI DREAM MARKETING SDN BHD you may do so by
contacting us via the e-mail address or address given below. Our security
procedures mean that we may request proof of identity before we reveal
information. This proof of identity will take the form of your e-mail address
and password submitted upon registration. You must therefore keep this
information safe as you will be responsible for any action which we take in
response to a request from someone using your e-mail and password. We would
strongly recommend that you do not use the browser's password memory function
as that would permit other people using your terminal to access your personal
information.
Contacting Us
We are always pleased to hear
from our customers (even if it is a complaint!). We are always grateful for any
time you spend providing us with the knowledge we need to ensure our customers
are completely satisfied - we want you to return to the site and to recommend
us to your friends and family. If you have any questions or feedback about this
statement, or if you would like us to stop processing your information, please
do not hesitate to contact a member of the FUZI DREAM MARKETING SDN BHD team,
who will be delighted to answer any questions you may have.
CANCELLATION,
AND REFUND POLICY
Cancellation
Prior to Shipment
If you
cancel your order(s) before it ships from our warehouse, you will not be
charged any additional fees. We require a cancellation request to be submitted
by emailing us at sales@fuzidream.com. Once the cancellation request is
received, a full refund will be initiated. We would advise a cancellation
request within 12 hours upon your order submission in order for a cancellation
prior to goods shipment
Return
Policy
The
following are the policies to be eligible for return requests after shipment/
receipt of goods:
1. All
goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery
2. Only
items that have been purchased directly from sales@fuzidream.com Online Store
can be eligible for a return.
3. Any sales@fuzidream.com
Online Store product purchased through other retailers is not eligible for this
policy and must be in accordance to the respective retailers’ returns and
refunds policy.
4. Goods
are eligible for a return if the following are applied:
Incorrect:
• The
item is not the item you ordered. Wrong size or the colour is different from
what is indicated on the order summary, or there are missing items inside the
packaging.
Damaged:
• The
items is found to be damaged upon receipt. Items has been tampered/refurbished
or modified. Customers will be responsible for all shipping charges to return
goods. Returns are applicable only for a complete sales@fuzidream.com Online
Store product.
Returned
items must meet the following requirements:
• The
item must be shipped back to us within 7 working days upon receipt. (as proved
by the postal or courier receipt).
• You
have proof of purchase (order invoice number and receipt).
• Item
must be in new condition and returned in its original packaging and free gifts
received with it. All packaging must be unused, unmarked and not defaced in any
manner.
• Item
must be returned in the original box (or with, at least, suitable packaging) to
protect the Product from damage during return delivery.
1. Change
of order and cancellation of order will not be permitted once payment has been
confirmed. Any cancellations due to a change of mind will not be accepted.
2. We
reserve the right to reject any cancellation, refund that deemed unfit or
unreasonable.
REFUND
POLICY
Your full
refund will be issued once we have received and examined the returned goods at
our return center. Once the returned goods fulfil our return policy, the full
refund will be initiated. The method of refund will be processed depending on
your original payment method:
1. Online
Bank Transfer, full refunds will be credited into your bank account via online
bank transfer, which should be posted within 3-5 working days.
2. Credit
card refunds services, refunds will be sent to the card-issuing bank.
Kindly
contact your card-issuing bank with regards to the duration of the credit
refunds.
SHIPPING POLICY
Shipping Address
We will only ship to addresses
provided in the billing address or shipment address provided during your
purchase. Please ensure correct addresses and reachable phone number are
provided when completing your order. We do not ship to P.O Boxes (Post-Office
Box) and only to valid legitimate shipping addresses. We will not be liable in
the event of an incorrect shipping address is provided and goods are returned
to us. All re-delivery of goods to you will be charged for a associated
shipping charges which will be disclosed upon request for a second delivery
attempt.
Change In Shipping Address
If you have any request for
change of shipping address, please email us at sales@fuzidream.com within 12
hours upon your order submission. If request of change in shipping address is
made after 24 hours upon order confirmation, customers will be responsible for
any associated shipping charges.
Shipping Time
It typically takes between 2-14
working days (Monday to Friday) for goods to arrive at your destination. (Shipping
time is depends on the product. Custom made product may take time to deliver. The
shipment will be delivered during office hours between 9:00 am to 5:00 pm
weekdays only.
Tracking Number
Once goods is picked up by our
shipping partner, the tracking ID for the package will be available. Any
communication is to be via email/mobile app/sms. For non-tangible products or
services, confirmation of order and receipt will be communicated via email/mobile
app/sms. Proof of purchase, invoice or delivery order will be available. We
reserve the right to amend this policy from time to time if deemed necessary,
in which no prior notification or approval from the customer is required.
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